Code of Conduct

At Club Ringwood we are committed to the wellbeing of our patrons, visitors, employees and the wider community in which we operate.
We are further committed to the provision of the highest standards of customer care in the responsible service of alcohol and gambling products as we strive to deliver all our services in a responsible and sustainable manner whilst providing the means for our patrons to have and to exercise rational and sensible informed choices based on their personal and individual circumstances. As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct, an approved Self Exclusion Program and a responsible attitude towards the Responsible Service of Alcohol. We will provide the necessary resources, both financial and human, to support the proper operation and delivery of our products and services at these premises in a socially rewarding and responsive manner.
Club Ringwood maintains that the industry, government, community and individual all have a shared responsibility for the promotion, development and practice of responsible gambling
For our part, we are committed to our staff being trained in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
Our Responsible Gambling Code of Conduct outlines our practices that support our commitment to responsible gambling and customer care.

Responsible Service of Gambling code of conduct downloads:

Club-Kilsyth-Code-of-Conduct-May-2012-1Code of Conduct May 2012
Vietnamese RG Code of Conduct May 2012 Final
Turkish RG Code of Conduct May 2012 Final
Spanish RG Code of Conduct May 2012 Final
Italian RG Code of Conduct May 2012 Final
Greek RG Code of Conduct May 2012 Final
Chinese RG Code of Conduct May 2012 Final
Arabic RG Code of Conduct May 2012 Final

 

 

Keno – Responsible Service Downloads:
Keno – Rules of Play
Keno – Precommitment Message
Keno – Responsible Gambling 

 

TAB – Responsible Service Downloads:
TAB Code of Conduct

Resources and Useful Websites:
www.responsiblegambling.vic.gov.au
www.moneysmart.gov.au